Class Policies and FAQ

While improv is said to have no rules, we do have some frequently asked questions and guidelines that helps ensure a fun, safe, and fair time for everyone involved.  Got a question that's not answered here? Feel free to email us anytime!

Registration, Payments, & Changes

  • Age Requirements: All class participants must be at least 18 years old.
  • COVID Policies: All participants must provide proof of vaccination prior to the first class (including both doses for Pfizer and Moderna).
  • Availability: Space is limited, and class spots are filled on a first come, first served basis.
  • Refunds: No refunds are given for any class payments or deposit.
    • If you withdraw from a class at least 10 days before the first class, we will hold any money you've paid to be applied toward another class within 6 months.
    • If you withdraw from a class prior to the second class in the series, we will hold any money you've paid, minus a $50 late-cancellation fee, toward another class within 6 months.
    • If you withdraw from a class on the date of the second class in the series or later, any money you've paid will not be refunded.
    • There are no guarantees on the types, dates, times, space, or availability of future classes.
  • Instructors: We have the right to change instructors (or the number of instructors) for a class at our discretion. Specific instructors are not guaranteed.
  • Class Minimums: Classes may be postponed, rescheduled, or cancelled if the class minimum of 6 students is not met.
  • Class Cancellations: If a class is rescheduled or cancelled by us and you cannot attend, you have the option of transferring any money paid to another class or receiving a full refund for any money you've paid.

Class Policies & Expectations

  • Auditing/Guests: Visitors are not allowed in class at any time.
  • Attendance: As classes build upon each other, regular attendance is highly encouraged. If you know you are going to miss more than one class, you may wish to wait until the next class offering. No makeups or discounts are available for missed classes.
  • Tardiness: Please arrive to class at least 5 minutes early so class may start on time. The door may be locked once class starts to avoid distractions, and you'll have to send a text message to your instructor to be let in. Early is on time, and on time is late!
  • Cell Phones: Once class begins, cell phones should be silent or off completely (including no vibration) until the class takes a break or ends. Students should not be on their cell phone during class except for an emergency.
  • Disruptive Behavior: Instructors have the right to remove anyone from class who is disrupting the class experience at their sole discretion. Please do not show up to class under the influence of anything that might impair you, and be sure to read through our code of conduct and anti-discrimination policies.
    • Side Conversations: Do not talk to others while instructors or other students are talking as this can be distracting at best, and dismissive/disruptive at worst.
  • Liability/Safety: Class activities are dynamic and include the possibility and risk of injury or harm, whether physical, emotional, or otherwise. You know yourself best and should decline to participate in any activity in which you do not feel safe. Ask your instructor about any possible workarounds or limitations you may have and we will do our best to accommodate you.

Code of Conduct / Anti-Discrimination Policy

  •  Improv is inherently based on both vulnerability and trust. We place extreme importance on providing a safe, supportive learning environment that fosters creativity and growth. We expect the same from our students.
  • If you feel uncomfortable for any reason whatsoever in class, or in interactions with students outside of class, please notify your instructor or any other staff member immediately.
  • You do not have to participate in anything that makes you feel uncomfortable.
  • You have a right to set boundaries (whether physical, emotional, or otherwise) that others wil honor.
  • We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, discrimination or harassment based on race, age, religion, ethnicity, disability, sexual orientation, gender identity and/or expression, socio-economic standing, or other characteristics protected by law or policy.
    • Unwanted conduct does not need to be explicitly targeted towards someone's identity to be deemed discrimination or harassment.
  • Anyone whose conduct may be in violation of this policy may be talked to or coached, warned, or even removed from class either temporarily or permanently.
  • Any of our staff members are available to discuss any concerns from students at any time.
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